The Society of the Holy Child Jesus is seeking a Full-Time Technology Support & Audiovisual Specialist to support our welcoming retirement community for religious Sisters at the New Sharon Campus in Rosemont, PA. If you are a friendly, patient IT professional who enjoys helping people with their technology and audiovisual needs in a caring, mission-driven environment, we’d love to hear from you!

This hybrid Helpdesk/Technology Concierge role bridges our remote Managed Service Provider (MSP) and our on-site community. The Specialist provides reliable, user-focused support across computers, networks, and audiovisual systems, handling day-to-day troubleshooting, light systems administration, and proactive device care. The role also supports technology in meeting rooms, the chapel, and residential areas, acting as the on-site liaison to the MSP for communication, escalation, and in-person assistance.

What You’ll Do

• Serve as the on-site first responder for technology questions and issues for Sisters and staff, before escalation to the MSP
• Provide personalized, patient assistance with computers, mobile devices, email, printing, Wi-Fi, Zoom, and livestream sessions
• Set up and support audiovisual technology for meeting rooms, hybrid meetings, and chapel events, including live streaming for Mass, funerals, and other services
• Manage user accounts, passwords, and permissions in Microsoft 365 and related systems
• Oversee device imaging, setup, basic troubleshooting, and retirement of computers and related equipment
• Maintain inventories for hardware, software, and licenses; support basic administration of shared applications (such as MIP, ADP, OnShift, GiveSmart)
• Coordinate with the remote MSP and other technology vendors, documenting tickets, tracking response times, and escalating recurring issues
• Create simple “how-to” guides, provide one-on-one training, and assist with onboarding and technology orientation for new staff

Schedule & Work Environment

• Full-time, 40 hours per week
• On-site at New Sharon Campus, 1341 Montgomery Avenue, Rosemont, PA 19010
• Typical schedule: Monday–Friday, daytime hours, with occasional evening or weekend support for events or livestreams as needed
• Role involves regular walking around campus and occasional lifting/moving of computer or AV equipment (up to 40 lbs)

What We’re Looking For

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or equivalent experience
• 2–4 years of experience in technical support or system administration
• Proficiency with Windows 10/11, Microsoft 365 (Exchange Online, SharePoint, Teams), and Zoom
• Comfort with basic networking concepts, printers, and AV/streaming systems
• Strong communication skills, patience, and discretion in supporting a multigenerational community
• Ability to lift and move computer and AV equipment (up to 40 lbs)

Preferred Qualifications

• Experience in nonprofit, educational, or religious environments
• Familiarity with care-facility software or livestreaming setups
• CompTIA A+ or Microsoft Certified Support Associate certification
• Exposure to Windows Server, Active Directory, and backups
• Basic scripting ability (PowerShell, Python, or Bash) and a curiosity to learn across systems—a “jack-of-all-trades” mindset

Email resume to Jessica Keaveney at jkeaveney@shcj.org

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SHCJ is an Equal Employment Opportunity employer committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the advancement of the Society’s mission—to rejoice in God’s presence and to help people believe that God lives and acts in them and in our world. We welcome and respect diversity and foster inclusiveness of all. We value employees for their skills, experience, and gifts.